Please e-mail your thorough fears and order information including: phone number and street address to customersupport@ empire-today.com. We look forward to Listening to from you.
twelve/eleven/seventeen Monday 1045am been given simply call from Lisa about the flooring, I spelled out to her that I was not content and that my program is simply too fast paced with operate and household and at this stage I just want my a refund yet again she said that isn’t going to happen and he or she discounts With all the money departments all time. I asked her who her GM was and she stated she handles these challenges and that I wouldn't be receiving my money back which i can’t back again out now Considering that the floors had been presently set in, I instructed her that no that's not true the flooring you put in are destroyed and my agreement arrangement was not dealt with and it took more than 10 days for you to contact me. I don’t think that empire right here in Philly took my demands into consideration they took the money outside of my account just before the install.
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Your customer support or whoever handles your complaints is Awful! This is totally unacceptable the best way this was taken care of……what a joke!!
This can be a catastrophe!! I was imagined to be internet hosting a party tomorrow and I've a barely furnished front room with weakened carpet just sort of laying there!
he instructed me to contact the business and place in A further request. I did. and right after a lot of attempts once again, I was in the position to create A further appointment to try and do the repair. Nicely The seller arrived today– not well prepared. he had only elements to carry out re-grouting. This has become by far the most ridiculous Screen of customer care. It mustn't consider an entire summertime and about 6-seven phone schedulings/re-schedulings to maintenance my flooring. I went with Empire simply because you guys did an awesome job on my laminate, but this tile support continues to be a nightmare from day one. I'm not confident what Business providers Bowie, Maryland but they do not connect, and they are not customer care oriented. these floor weren’t low-cost and I am remarkably let down in the lack of preparing, interaction and volume of provider I've acquired.
After exhibiting him that the paperwork informed me to remove the ground and a cost to me, and stating there was no way I used to be paying supplemental revenue, he agreed to repair the situation. Installers did what they may on working day one particular and calculated for components here to restore and finish on working day two.
Because Tuesday November twenty first, I have been contacting your CS Office, the extensions and cellular telephone quantities your team has supplied, I have still left messages on all VM, known as the gross sales department as a last effort for today, and no-one has called me again to this point, November 27, 2017; 6:15pm
Thank you for generating us aware of this subject. We’ll be in touch with you shortly to answer your invoice considerations.
We’re sorry to hear that you just’re unsatisfied, and sincerely regret the inconvenience. We’ve located your account, and we’ll be in connection with you soon.
The appointments have been built having said that right after I termed Nov 29…’it absolutely was in no way verified during the system’. At that time I am scheduled by Fred Parsons nd Mike Botaishs’ read more workforce they will be right here Dec four….
We’ve study your review and sincerely regret to listen to this was your encounter. We’ll be further investigating your concerns, and we’ll be in contact with you quickly.