The installers showed up with not adequate carpet. It is currently 8/10/18 and they showed up with not enough carpet. Wanting to phone with a difficulty gets you no the place. We have two extra rooms to get performed and I believe I will be likely somewhere else future time.
My sister in legislation drove above immediately after I left the 2 installers in my residence “ALONE†for twenty five minutes, which wound up staying a large slip-up. My Puppy was locked in the lavatory and a candle was broken with glass all over. I'd told the installer which i couldn't do anything about my Puppy instead of to use the garage to go in and out, so he explained to my sister in regulation which the dog saved endeavoring to get out via garage.
In case you have been to herald a new and “far better top quality†carpet, the you would also will need to switch the carpet in the game room and stair case as it is similar sample as the lounge ground. The carpet to the staircase has previously started to fray about the corners (which can be extremely Bizarre due to the fact that spot can not even be walked upon) and the perimeters of your carpet in the sport place have by now started to independent from hardwood flooring.
Over and above pissed off now, we were promised another up grade and an put in was scheduled – Yet another no show. Now all I want is often a refund and void the guarantee around the carpet We have now. Our contacts have already been Elena Nelson and now Scott Heath (Tampa). We've missed a lot of times from operate and cannot rely on Empire to accomplish The task anymore. We've notified BBB and Uncover Card and do not want A different give from Scott Heath – simply a refund.
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twelve/six/2017 Wednesday Obtained return phone I had been advised through the rep Justin that he is waiting on my paperwork to become reviewed and he hasn’t gotten it back again, I requested Should the department was in a similar constructing he reported Of course, so I mentioned it is possible to’t go in excess of and have them pull it and take care of it, he tells me I am not the only consumer in Philly and will have to hold out I claimed While using the same issue he stuttered I instructed him that was not suitable and I would like my funds credit history again he tells me using an attitude “Well that’s not heading to Happen†I claimed I'll notify my lawyer and get u to smalls get more info assert courtroom.
My title is Donna Sharpe And that i reside in the State of Washington and I would like to share my horrible knowledge in the Kent Empire Organization. On July 25th 2017 I called to have my carpet stretched so August 16th 2017 was the date we arrange. My spouse And that i moved every one of the home furniture (we have been inside our early 70ys) at four:30pm over the 15th Jaret called to tell us that they're not arrive over the 16th thanks personnel not a viable to return.
Please e mail us at customersupport@ empire-today.com with both of those your problems and account facts. Make sure you mention Headquarters in the topic line.
They don’t even wish to mention the wall and baseboards they destroyed. I even now don’t have mild in my bedroom. Along with the better part is I’m in the wheelchair and may’t to almost all of the plugs. iT has been a residing HELL i GUESS I will have to get a lawyer to have them to repair what they have got ruined, They're the worst..
I suppose to acquire carpet installed today, I used to be informed installer will occur among 8am to 6pm. I waited and waited and spoke to your sales rep and was created certain that they may come no matter what and installtion are going to be done today. At 5pm i received a call from the installer and stated they cant come today.
My 1st connect with was back again in May possibly 2017 and as of December nineteenth, my ground will not be completed. I have put various phone calls to staff and nothing but vacant guarantees, rescheduled appointments or appointment dates with no benefits. Here is the worst business to do small business with. Just worthless.
I requested laminate flooring and hardwood for my stairs and hallway. My husband And that i took family vacation to have this set up. Was confident by salesman It might be accomplished And just how excellent your provider is. So, my husband and I cleared all of check here the significant home furnishings out of your area, built arrangements for our three canine to be away from the house, cleaned anything in anticipation of our install this Sat morning. Installers get to accommodate and now we have been so fired up. That’s the END of our enjoyment. When they convey in ipieces to confirm accurate flooring, Every thing is incorrect!!! Hardwoods don’t match whatsoever- stairs are another shade from flooring, transitions another color, one/4 round yet another colour.
I need somebody to Speak to me, that isn’t only a customer service representative that will explain to me they will depart a voice mail or create a get the job done buy that hardly ever transpires.
we know your time and effort is effective and realize The rationale on your frustration. We’d like to reach out to you personally to debate your fears, but we are able to’t Identify your account. Be sure to Speak to us at customersupport@ empire-today.com so we may go over this further.